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Title
Text copied to clipboard!Fresh Account
Description
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We are looking for a dedicated and detail-oriented Fresh Account Officer responsible for opening, managing, and monitoring new bank accounts. This role plays a crucial part in ensuring a smooth onboarding process for new clients and compliance with regulatory requirements. The ideal candidate possesses excellent organizational skills, a solid understanding of banking processes, and a high level of customer orientation.
Key responsibilities include processing account opening applications, verifying customer data, conducting identity checks, and communicating with internal departments and external clients. The Fresh Account Officer ensures that all new accounts comply with internal policies and legal requirements, including KYC (Know Your Customer) and AML (Anti-Money Laundering).
Additionally, the officer is responsible for maintaining the customer database, supporting the development of efficient account opening processes, and working closely with the compliance team to minimize risks. A high level of discretion and accuracy is essential due to the handling of sensitive customer data.
This position offers an excellent opportunity for entry-level professionals in the financial sector or experienced individuals looking to deepen their knowledge in account management. We offer a dynamic work environment, continuous training opportunities, and the chance to be part of a growing team.
Responsibilities
Text copied to clipboard!- Process account opening applications
- Verify and validate customer data
- Conduct KYC and AML checks
- Communicate with clients and internal departments
- Maintain and update customer database
- Ensure compliance with legal regulations
- Support process optimization
- Collaborate with the compliance team
- Prepare reports and documentation
- Train new team members
Requirements
Text copied to clipboard!- Completed commercial training or equivalent qualification
- Experience in banking or financial services is a plus
- Knowledge of KYC and AML guidelines
- Good computer skills, especially MS Office
- Strong communication skills
- Careful and structured working style
- Team player with initiative
- Confidentiality in handling sensitive data
- Good command of German (spoken and written)
- English skills are an advantage
Potential interview questions
Text copied to clipboard!- What experience do you have with opening bank accounts?
- How do you handle sensitive customer data?
- Are you familiar with KYC and AML regulations?
- How do you organize your work under high workload?
- Have you worked with CRM systems before?
- How would you resolve a conflict with a customer?
- What role does accuracy play in your daily work?
- How do you stay informed about legal changes?
- What motivates you in working with clients?
- How do you handle confidential information?
